Symbio’s approach is based on seeing the control room, as well as the operational network it is part of, as a joint cognitive system.
This joint cognitive system is a system that can be physically distributed, between different rooms and/or decision centers, and that has to perform certain tasks reactively or proactively. Automation is also seen as a key element in that system, acting together and in harmony with human actors, to achieve the joint cognitive system’s functions and objectives.
Our joint work as Symbio and TeQnovation is to optimize that distributed system through ensuring information flows appropriately between all parts, each agent in charge of processing information, making decision and acting, receives information that is appropriate for his/her job, lay out the room in such a way that information flows are optimal within the room, between the agents, human or automated, themselves and between the human agents and the information presentation surfaces (typically screens on their desk or outside their desks and static boards), ensure all environmental conditions (lighting, HVAC, acoustics) are met to allow optimal working conditions for the agents, and finally produce finishings to the room that makes it agreable and a nice place to work in.
Symbio and TeQnovation can thus provide the following:
- Functional analysis & design: determine with the client who are the agents involved, in and out of the room, how they should interact and how they should be fed with information
- Layout analysis & design: determine the most appropriate spatial organization of the room for achieving the requirements uncovered/designed during functional analysis & design
- Console and furniture design & manufacture: ensure physical & cognitive ergonomics, as well giving easy access to all needed information & controls, provide storage and archiving facilities, lockers,… Manufacture, ship and install all furniture on site.
- User interface and interaction design: determine which information is needed, how it should be presented, and how users interact with the software
- Environmental design: lighting, HVAC, acoustics
- Finishing’s: selection of materials, textures and colors for all visible surfaces in the room (including furniture)